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Jet Blue Airways: when a top-level manager apologizes to the passengers as a sign of humility

New York , Usa - David Neeleman on a video broadcast on "You tube"

Despite the JetBlue Customer Bill of Rights, a compensation plan to be adopted in case of diversions, cancellations and delays, despite new investments for USD 4 million aimed to improve on board-service, and despite the issuing of a fund of USD 26 million, David Neeleman, Jet Blue Airways' founder and CEO, has still problems. Always careful to the service's quality, Neeleman, following the inconveniences...

AVIONEWS - World Aeronautical Press Agency - 74672
Rome, Italy, 03/02/2007 11:55
AVIONEWS - World Aeronautical Press Agency

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