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Tourism: the customer wants transparency and accurate information

Paris, France - According to a poll by Lastminute and TNS Sofres

Lastminute and TNS Sofres, a French research and vox pop institute, made a study on customer’s expectations on travel agencies. A sample of 762 travellers was enough to say that what customer asks for more is transparency: a clear and detailed price (62%) and precise descriptions of products (47%). More than price, a good quality/price proportion seems to be requested. As for air transport, flight d...

AVIONEWS - World Aeronautical Press Agency - 142444
Rome, Italy, 06/08/2006 17:57
AVIONEWS - World Aeronautical Press Agency

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