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Increasing air passengers discontent

Washington, USA - An American research reveals that

A research made by Wichita State University (Kansas) on air passengers’ dissatisfaction shows a 17% increase of complaints compared to 2004. At the top among discontent reasons there is unfulfilled luggage arrival (6.06 luggage every 1000 passengers did not arrive), but also long queues at security checks and worse on-board service quality fall into travellers’ complaints. After September 11, the ten...

AVIONEWS - World Aeronautical Press Agency - 138680
Rome, Italy, 04/04/2006 14:23
AVIONEWS - World Aeronautical Press Agency

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