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Hamad Airport focuses on technology for customers

Introduced new digital assistance centers for passengers

The Qatar Civil Aviation Authority company that manages Doha's Hamad International Airport is improving the airport experience of its passengers with the introduction of new Digital Wayfinding. These are totems that arise here and there in the airport and which allow the passenger to establish an itinerary, find places of interest and optimize the time spent in the infrastructure.

"We are constantly reviewing and evaluating the multiple digital touchpoints for passengers to ensure we are meeting their needs. By investing in and using the latest innovative technology solutions and listening to the needs of global passengers at our airport, we will continue to set and exceed the standards of the sector", explained Suhail Kadri, the airport's vice president of technology and innovation.

The system works through the use of QR codes which, once photographed by passengers, provide orientation services between restaurants, departure gates and shops. This is thanks to various digital totems suitably positioned in the large airport terminal, and finally new digital assistance centers for passengers have also been introduced in the airport.

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AVIONEWS - World Aeronautical Press Agency