“A leopard can't change its spots! Alitalia flies with the same brand, same uniforms, same monopolies, but to make grow Italy and Malpensa Airport we have to learn from mistakes of the past”. These are the words of Andy Harrison, CEO of easyJet commenting the take-off of the new Alitalia. “It is necessary to open a new chapter and to treat passengers like adult allowing them to take their decis...