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SATISFACTION IS NOT GUARANTEED

USA, Only 10% of passengers who wrote to an airline with a specific request for compensation for a bad experience got what they asked for, finds a USA TODAY analysis of nearly 400 passenger complaint letters and airline responses. Yet two-thirds, even those who made no demands, came away with something — from a phone card to a free flight.

AVIONEWS - World Aeronautical Press Agency - 6253
Rome, Italy, 01/05/2001 14:48
AVIONEWS - World Aeronautical Press Agency

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