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Aircraft and transport. ECC-Net report 2015: still difficult for consumers to receive compensation in case of delayed and cancelled flights

Rome, Italy - The 28 CEC in UE Countries received more than 4000 complaints

The number of people travelling by airplane keeps increasing. That is why air passenger rights are one of the most important consumer rights within the EU. However, since the beginning of 2015, European Consumer Centres received more than 4000 complaints from consumers across Europe who had difficulties receiving compensation in case of delayed or cancelled flights. A new report from the European Consumer...

fra/pec - 1172069

AVIONEWS - World Aeronautical Press Agency
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Capable of exempting the carrier from its obligation to pay compensation for the cancellation or long delay of the flight

Nevertheless, the airline must, in respect of the reasonable measures that it must adopt in order to release itself from its obligation to pay compensation, ensure the re-routing of passengers as soon as possible, by means of other direct or indirect flights which may be operated by other carriers more