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CJ EU. Planes: carrier pays if not proves to have informed passenger of the cancellation of a flight

Brussels, Belgium - Judgment in Case C-302/16 Bas Jacob Adriaan Krijgsman v Surinaamse Luchtvaart Maatschappij NV

Mr Krijgsman booked a flight through an on-line travel agency for a return flight from Amsterdam-Schiphol (Netherlands) to Paramaribo (Surinam), operated by the airline Surinaamse Luchtvaart Maatschappij (SLM). The outbound flight was scheduled to depart on 14 November 2014. On 9 October 2014, SLM informed the travel agency that that flight had been cancelled. On 4 November 2014, he was informed of...

fra/pec - 1204329

© AVIONEWS - World Aeronautical Press Agency Srl
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Press releasePlanes. CJ EU: the unruly behaviour of an air passenger may constitute an "extraordinary circumstance"

Capable of exempting the carrier from its obligation to pay compensation for the cancellation or long delay of the flight

Nevertheless, the airline must, in respect of the reasonable measures that it must adopt in order to release itself from its obligation to pay compensation, ensure the re-routing of passengers as soon as possible, by means of other direct or indirect flights which may be operated by other carriers more